Resume
ServiceNow / Data Analytics / Cloud
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ServiceNow - IT Service Management (ITSM), Strategic Portfolio Management (SPM / ITBM), Business Continuity Management (BCM), Vendor Risk Management (VRM), Common Service Data Model (CSDM), IT Asset Management (ITAM)
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Cloud computing and migrations - AWS, Azure, Google Cloud
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Data Analytics - Machine Learning (ML), Natural Language Processing (NLP), Predictive Analytics
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Mobile applications - iOS, Android, WebOS, Palm
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Agile project management - JIRA, Azure DevOps, ServiceNow Agile Dev, Scrum, Kanban
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Blockchain - Supply chain, Loyalty programs, Utility tokens, ICO
Summary
Experience
Program Manager, Service Now - HMSA
Apr 2019 - Current
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Program and product management for ServiceNow platform implementation including ITSM, SPM (formerly known as ITBM), APM, ITAM, BCM, VRM, CMDB, CSDM
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Project management for VRM, BCM, CSDM and service catalog implementations
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Working with IT, business owners and vendors to define business needs and implement new modules
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Product roadmaps, maturity models and prioritization
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Engage stakeholder champions for organizational adoption across the business
Team Leader Agile Transformation - Gap Inc
May 2018 - Mar 2019
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Organizational transformation for DevOps and Agile for 4 infrastructure teams
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Project leader and scrum master for infrastructure product teams for Relational Database, NoSQL Database, Application Hosting and Azure Cloud Ops
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Reporting and metrics for senior executives
Founder, Director Product Management - TrueMedicines
Feb 2017 - May 2018
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Built and managed the data analytics team
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Specification and development of predictive analytics and voice tech solutions using ML (machine learning) and NLP (natural language processing)
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Developing an evidence based healthcare database with crowd sourced and clinical datasets.
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Applying natural language processing (NLP), statistical analysis and machine learning (ML) to discover the efficacy and application of plant-based treatments
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View research papers here
Product Manager - Pillar Project
Feb - Mar 2018
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Special Ops consulting to consolidate and manage the development of a cryptocurrency wallet
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Align and manage founders, developers, designers, infrastructure, marketing and UX
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Strategy and implementation for user research
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Evaluate and select agile development tools
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Secured Google Cloud Platform investment for infrastructure
Director Program Management, Cloud and Data Analytics - VentureSoft Global
2015 - 2017
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Product and account management for the data science division
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Predictive analytics solutions and products for health care and Hollywood
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Cloud architecture, cost savings and optimization
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Manage data scientists, developers, DBAs, DevOps
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Develop requirements, user stories, functional spec, technical spec, product road maps, prototypes, mockups
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Iterative development for prototypes, API's, machine learning, lab environments
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Agile development and project management
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White papers for data science
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See white papers here
Program Manager, Enterprise Mobile and Data Warehouse - Korn Ferry
2011 - 2015
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Cloud application development, data warehouse, business intelligence, Salesforce.com integration, systems integration
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Data warehousing for predictive analytics across multiple datasets and organization/acquistions
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Enterprise mobile apps for iPhone and iPad
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Specification, design, development, QA, deployment, marketing and support of enterprise mobile apps with monthly rollouts
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Manage local and remote teams
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Own and implement the end-to-end user experience (UX)
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Balance the needs of stakeholders, engineering, marketing, support, end users
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User research to guide feature specification and prioritize development
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Business analyst for mobile and systems integration
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Market apps via Intranet, email campaigns, training programs
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Train IT gurus and global Help Desks to provide end user support
Principal, Mobile and Web Apps - Bitscale Dynamics (fka Simmedia)
1998 - 2011
Founder of this technology services firm specializing in Internet design and development. Rapidly built this startup into a profitable agency through creative business development, industry leadership and client relationships.
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Conducted workshops, strategy sessions, focus groups and field research
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Built and managed cross-functional teams
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Partnered with engineering firms for backend development
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Large scale web and mobile applications for CRM, ERP, P2P, HR, finance, e-commerce, e-procurement (i.e., Credit Suisse, KPMG, Chiron, IDG, Bloomberg, JP Morgan Chase, Morgan Stanley)
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Created ongoing business development pipelines through partnerships with:
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VC firms funding startups who need web services
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Larger design firms who turned away, or lost, projects
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International consulting firms wanting to leverage the Silicon Valley brand
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Partner and expert for clients to help them manage their other vendors and internal teams and stakeholders, leading to more business
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Enterprise mobile applications for iPhone, Android, Palm platforms
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User experience design for consumer and enterprise mobile applications
Executive Producer, Web Development - Verso
1996 - 1998
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Supervised strategists, designers and developers
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Key player in business development
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Helped position company for acquisition by KPMG
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Developed industry’s first online project management tools
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Worked with diverse client stakeholders to identify business requirements
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Developed user interface (UI) and user experience (UX) specifications, wireframes, user stories, functional specification, site map, integration specification, marketing requirements
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On-time, on-budget track record working under aggressive timelines
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Clients included Sony, Office Depot, Humana and Lucent
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Developed methodology featured in the book Secrets of Successful Web Sites
Product Manager, New Media - IDG
1994 - 1996
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Led the publishing group's move into new media, CD-ROM and Internet for the PC Gamer division
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Championed the digital initiative among executive management
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Built and managed the New Media business unit
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Negotiated exclusive partnerships for high visibility marketing campaigns
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Reduced development costs by 65% within first nine months
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100% on-time, on-budget track record working under 30 day development cycles for commercial CD-ROMs with distribution of 150,000 units per month
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Transformed a cost-center into a profitable operation in six months
Web Producer - Vivid
1992 - 1994
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Product development for one of the world's first website design firms
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Wrote and published one of the first newsletters in the Internet industry
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Information architecture (IA) and user interface design (UI)
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Business process flow maps, site maps, functional diagrams, data dictionary
Education
U.C. Davis
Bachelor of Arts, English Literature, 1992
I was a Biology major for two years, studying to be an ophthalmologist, but not very enthusiastic about it. My father suggested that I study what I love at college and then get out in the real world to discover what I love as a career. I switched majors to English Literature and now I do completely unrelated work that I thoroughly enjoy in a dynamic industry where I am constantly learning and implementing something new.