Resume

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ServiceNow​​ / Data Analytics / Cloud
  • ServiceNow - IT Service Management (ITSM), Strategic Portfolio Management (SPM / ITBM), Business Continuity Management (BCM), Vendor Risk Management (VRM), Common Service Data Model (CSDM), IT Asset Management (ITAM)

  • Cloud computing and migrations - AWS, Azure, Google Cloud

  • Data Analytics - Machine Learning (ML), Natural Language Processing (NLP), Predictive Analytics

  • Mobile applications - iOS, Android, WebOS, Palm

  • Agile project management - JIRA, Azure DevOps, ServiceNow Agile Dev, Scrum, Kanban

  • Blockchain - Supply chain, Loyalty programs, Utility tokens, ICO

Summary

Experience
 

Program Manager, Service Now - HMSA
Apr 2019 - Current
  • Program and product management for ServiceNow platform implementation including ITSM, SPM (formerly known as ITBM), APM, ITAM, BCM, VRM, CMDB, CSDM

  • Project management for VRM, BCM, CSDM and service catalog implementations

  • Working with IT, business owners and vendors to define business needs and implement new modules

  • Product roadmaps, maturity models and prioritization

  • Engage stakeholder champions for organizational adoption across the business

Team Leader Agile Transformation - Gap Inc
May 2018 - Mar 2019
  • Organizational transformation for DevOps and Agile for 4 infrastructure teams

  • Project leader and scrum master for infrastructure product teams for Relational Database, NoSQL Database, Application Hosting and Azure Cloud Ops

  • Reporting and metrics for senior executives

Founder, Director Product Management - TrueMedicines
Feb 2017 - May 2018
  • Built and managed the data analytics team

  • Specification and development of predictive analytics and voice tech solutions using ML (machine learning) and NLP (natural language processing)

  • Developing an evidence based healthcare database with crowd sourced and clinical datasets.

  • Applying natural language processing (NLP), statistical analysis and machine learning (ML) to discover the efficacy and application of plant-based treatments

  • View research papers here

Product Manager - Pillar Project
​Feb - Mar 2018
  • Special Ops consulting to consolidate and manage the development of a cryptocurrency wallet

  • Align and manage founders, developers, designers, infrastructure, marketing and UX

  • Strategy and implementation for user research

  • Evaluate and select agile development tools

  • Secured Google Cloud Platform investment for infrastructure

Director Program Management, Cloud and Data Analytics - VentureSoft Global
2015 - 2017
  • Product and account management for the data science division 

  • Predictive analytics solutions and products for health care and Hollywood

  • Cloud architecture, cost savings and optimization

  • Manage data scientists, developers, DBAs, DevOps

  • Develop requirements, user stories, functional spec, technical spec, product road maps, prototypes, mockups

  • Iterative development for prototypes, API's, machine learning, lab environments

  • Agile development and project management

  • White papers for data science

  • See white papers here

 
Program Manager, Enterprise Mobile and Data Warehouse - Korn Ferry

2011 - 2015

 

  • Cloud application development, data warehouse, business intelligence, Salesforce.com integration, systems integration

  • Data warehousing for predictive analytics across multiple datasets and organization/acquistions

  • Enterprise mobile apps for iPhone and iPad

  • Specification, design, development, QA, deployment, marketing and support of enterprise mobile apps with monthly rollouts

  • Manage local and remote teams

  • Own and implement the end-to-end user experience (UX)

  • Balance the needs of stakeholders, engineering, marketing, support, end users

  • User research to guide feature specification and prioritize development

  • Business analyst for mobile and systems integration

  • Market apps via Intranet, email campaigns, training programs

  • Train IT gurus and global Help Desks to provide end user support 

 

Principal, Mobile and Web Apps - Bitscale Dynamics (fka Simmedia)

1998 - 2011

 

Founder of this technology services firm specializing in Internet design and development. Rapidly built this startup into a profitable agency through creative business development, industry leadership and client relationships.

  • Conducted workshops, strategy sessions, focus groups and field research

  • Built and managed cross-functional teams

  • Partnered with engineering firms for backend development

  • Large scale web and mobile applications for CRM, ERP, P2P, HR, finance, e-commerce, e-procurement (i.e., Credit Suisse, KPMG, Chiron, IDG, Bloomberg, JP Morgan Chase, Morgan Stanley)

  • Created ongoing business development pipelines through partnerships with:

    • VC firms funding startups who need web services

    • Larger design firms who turned away, or lost, projects

    • International consulting firms wanting to leverage the Silicon Valley brand

    • Partner and expert for clients to help them manage their other vendors and internal teams and stakeholders, leading to more business

  • Enterprise mobile applications for iPhone, Android, Palm platforms

  • User experience design for consumer and enterprise mobile applications

 

Executive Producer, Web Development - Verso

1996 - 1998

 

  • Supervised strategists, designers and developers

  • Key player in business development

  • Helped position company for acquisition by KPMG

  • Developed industry’s first online project management tools 

  • Worked with diverse client stakeholders to identify business requirements

  • Developed user interface (UI) and user experience (UX) specifications, wireframes, user stories, functional specification, site map, integration specification, marketing requirements 

  • On-time, on-budget track record working under aggressive timelines

  • Clients included Sony, Office Depot, Humana and Lucent

  • Developed methodology featured in the book Secrets of Successful Web Sites

 

Product Manager, New Media - IDG

1994 - 1996

 

  • Led the publishing group's move into new media, CD-ROM and Internet for the PC Gamer division

  • Championed the digital initiative among executive management

  • Built and managed the New Media business unit

  • Negotiated exclusive partnerships for high visibility marketing campaigns

  • Reduced development costs by 65% within first nine months

  • 100% on-time, on-budget track record working under 30 day development cycles for commercial CD-ROMs with distribution of 150,000 units per month

  • Transformed a cost-center into a profitable operation in six months

 

Web Producer - Vivid

1992 - 1994

 

  • Product development for one of the world's first website design firms

  • Wrote and published one of the first newsletters in the Internet industry

  • Information architecture (IA) and user interface design (UI) 

  • Business process flow maps, site maps, functional diagrams, data dictionary

Education

U.C. Davis

Bachelor of Arts, English Literature, 1992

 

I was a Biology major for two years, studying to be an ophthalmologist, but not very enthusiastic about it. My father suggested that I study what I love at college and then get out in the real world to discover what I love as a career. I switched majors to English Literature and now I do completely unrelated work that I thoroughly enjoy in a dynamic industry where I am constantly learning and implementing something new.